Customer Care

Shipping Information

Helpful details about Pawvera order processing, delivery estimates, tracking, and shipping support.

Order Processing

Orders are reviewed, prepared, and sent to fulfillment as quickly as possible. Processing times can vary by product, supplier availability, order volume, and destination.

Estimated Delivery

Delivery estimates are shown at checkout whenever available. Because Pawvera works with fulfillment partners, some items may ship separately or arrive at different times.

Tracking

When tracking is available, you will receive a shipping confirmation email with tracking details. Tracking updates may take a short time to appear after the carrier receives the package.

Shipping Delays

Weather, carrier delays, customs processing, supplier delays, and peak shopping periods can affect delivery timelines. If your order seems delayed, contact us and we will help check the status.

Incorrect Address

Please review your shipping address before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing.